Coronavirus: new lockdown rules
As of 5th January 2021, England is now in the highest tier for covid-19 lockdown restrictions. Alongside the other Coronavirus-related FAQs below, the Advice section will direct you to the latest government rules about what you can and cannot do.
Anyone who cannot leave home may be able to ask a trusted friend or volunteer to withdraw cash at any Post Office using a single-use voucher.
The Post Office scheme is being extended and offered to all banks, building societies and credit unions.
If the bank allows it, someone can ask for a one-time barcode sent via text, email or post for a stipulated amount.
A trusted friend or volunteer can exchange the voucher for the cash requested.
Previously, only a named individual, such as a carer, could collect cash in this way on someone’s behalf. Now any trusted neighbour or volunteer can do so.
The idea of the Payout Now scheme is to allow people who are shielded or self-isolating, mainly elderly, to maintain access to cash without having to hand over a debit card and Pin to somebody else.
They tell their bank exactly how much they want to withdraw from their account, up to a limit set by the bank, and allow a family member, trusted friend or volunteer to collect it on their behalf in exchange for the voucher.
For more details please see BBC News and the Post Office website:
Coronavirus – if you can’t top up your prepayment meter
Tell your supplier if you can’t get to a shop to top up because you’re ill with coronavirus or following guidance to ‘self-isolate’. You’ll find their contact details on their website or on your bill.
They’ll try to help you find other ways to keep your energy supply connected. For example:
let someone else top up for you
add funds to your account
send you a pre-loaded top-up card
You’ll need to pay back any credit your supplier gives you – ask them when and how you’ll need to do this.
If your meter is outside and it’s safe for you to get to it, it’s a good idea to leave it unlocked. This means someone else could top it up for you.
This information is from the Citizens Advice Bureau